What Type of Company Needs a Live Answering Service?
A live answering service can be a great choice for a variety of different companies; this type of service answers your phones when you’re away and may provide their service on weekends, holidays, and the like. Not every company may need a live answering service for after hours or for hours when it’s expected that a business will be closed, but there are many companies that can benefit from a live answering service. Note a few of those here so you can determine if this is the right choice for you.
If your customers are likely to go elsewhere
Many customers or clients who call to ask a question about your product or service may decide to go elsewhere if they don’t get an immediate answer; if you sell items online, they may find those items at a different website just as quickly and easily. If you perform a service in your local area and there are other companies that provide this same service, your clients might hang up and call another company just as quickly when they don’t get an answer. If you have such a business, where you have lots of competition and customers or clients who can easily frequent that competition if they don’t get a quick answer on the phone, it’s good to have a live answering service.
If your customer base needs an immediate response
A lawyer may be able to call a client back when it’s convenient, but if you’re a doctor or dentist, a bail bondsperson, or someone whose clients need an immediate response, you want a live answering service. They can reassure your clients that you are readily available and then determine if you should be called and alerted to your clients’ needs or if a call can be forwarded to a partner or otherwise handled quickly.
If you have a worldwide customer base
A time zone difference can be very difficult to juggle if you have a worldwide customer base. Your customers in another country may not appreciate having to call in the middle of their nighttime just to get an answer from customer service, or they may realise that your company is not as worldwide as you advertise when they can never get an answer when they call. If you sell products online or have business contacts in other countries for any reason, it’s good to have a live answering service that can operate 24 hours per day in order to make all your customers happy, not just local ones.